Support
HiKLabs 및 Zoom 연동 관련 지원 안내 / Get help with HiKLabs and the Zoom integration
Contact us / 문의처
The fastest way to reach our team is by email. Please include your account email, the lab/organization name, and a description of the issue (with screenshots if possible).
- Email: support@hiklabs.com
- Zoom integration issues: support@hiklabs.com (subject line: "Zoom")
Hours of operation / 운영 시간
Monday–Friday, 10:30–18:00 KST (UTC+9), excluding Korean public holidays. / 월–금요일 오전 10시 30분 ~ 오후 6시 (KST), 대한민국 공휴일 제외. Requests received outside these hours are handled on the next business day.
First response SLA / 최초 응답 기준
We make commercially reasonable efforts to send a first response within 1 business day / 1 영업일 of receiving your request. Complex issues may take longer to fully resolve; we will keep you updated on progress.
Before you contact us / 먼저 확인하세요
- Zoom setup, usage, and removal: Zoom Integration Guide
- Privacy and data handling: Privacy Policy
- Terms of the service: Terms of Use
Common Zoom questions / 자주 묻는 질문
- I can't connect my Zoom account. Confirm you are signed in as a lab user, allow the requested permissions on the Zoom consent screen, and ensure pop-ups are not blocked. See the guide.
- How do I disconnect Zoom?Uninstall the app from Zoom Marketplace (Manage > Added Apps > Remove). In HiKLabs you can also replace the connected account via Zoom 계정 변경. See Removing the app.
- What happens to my data after I disconnect? We delete your Zoom OAuth tokens and account details. See the Privacy Policy for retention details.